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What should I do if I locked and returned the car, but left my things in it?
Contact our customer line and we will unlock the car for you remotely.
What should I do if my cell phone runs out while driving or returning the vehicle?
If you have the option, borrow someone's phone, where you log in to your account in the Peoplecar app and return the car. If this is not possible with the help of a borrowed phone, please contact our customer line.
What should I do if I cannot finish the rental in the application?
Make sure you are connected to the internet. Next, restart the application and try to return the car again. If you have met all the conditions for returning the car described above and still cannot terminate the loan properly, terminate it via the button “I have a problem returning the car” and indicate the problem. If this is not possible, contact our customer service.
What should I do if the charging station where I should return the car is occupied or damaged?
If the charging station marked with the license plate of the rented car is occupied, you can return the car to another charging station at that address. If all charging stations are occupied, park in the immediate vicinity. If the charging station is damaged and charging cannot be started, leave the car at the charging station unconnected to the station. In both cases, end the booking with the button “I have a problem returning the car” and indicate what the problem is, best to document the problem with photos as well.
Do I need to return the car with a certain level of charge?
Someone else may have booked a car after you for a while. Therefore, be considerate and, if possible, return it with at least 20% battery. Or end the rental early so that you have time to recharge at least a little before someone else borrows the car.
How is the return of the car carried out and what are the conditions for returning the car?
The return of the car takes place in the same way as taking the car through the application. The app allows you to return the car only if you return it to the car's home address, which you see in the booking detail. In addition, it is necessary that the car is connected to the charging station and the charging of the car is started. Last but not least, make sure that you put the charging chip back in the car, closed all the windows of the car and that you did not forget anything in the car. All you need to do is lock and return the car using the app.
Can I return the car to a place other than where I picked it up?
No, the car must always be returned to the village where you rented the car and to the parent charging station (the address indicated in the booking details). If you try to return the car to another address, the application will not allow you to terminate the rental.
What should I do if I took over a discharged vehicle?
If the car battery is empty, please contact our customer service.
What should I do if I notice any defects while driving?
You can report a defect on the car in the application not only during the pick-up of the car, but also at any time during the rental, just click on “Report a defect” in the booking details.
What should I do if I took over a damaged vehicle?
Report any defects on the vehicle to the application as part of the car takeover process. If the car is seriously damaged or unroadworthy, please contact our customer service.
I can't unlock or lock my car via the app, what should I do?
First, make sure you are connected to the Internet and try to restart the Bluetooth connection. Next, restart the application and try to unlock or lock the car again. If the problem persists, please contact our customer service and we will remotely unlock or lock the car for you.
What should I do if my app doesn't work and I can't pickup my car?
First, make sure you are connected to the internet. Next, restart the application and try to take over the car again. If the problem persists, please contact our customer hotline.
How does the car pickup work?
Taking over the car takes place via an app that guides you through the process. When taking over the car, check the car thoroughly and report any discrepancies you find in the application so that it is clear later that you are not responsible for these defects. After that, all that remains is to stop charging the car with the chip, disconnect the car from the charging station and you can go on your way.
When and where can I pick up the car?
You can see the address where the car is on the day of booking for pickup in the application in the booking detail. The application allows you to take the car no earlier than 5 minutes before the start of the rental.
