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How is the perfect technical condition of the vehicle ensured?
All our vehicles are regularly inspected at authorized dealerships.
What should I do if something happens to my car during the rental?
If it is a minor problem, please report the fault using the app (“Report issue” button on the booking detail) and contact our customer service. If the car is not moving, call our customer service immediately, where our team will help you. However, in the event that the fault is the fault of the driver, the driver is responsible for the repair expenses.
How do I report an insurance claim?
For you it is out of work, the insurance claim is handled by our team. However, if necessary, it is possible that our customer service will contact you.
What should I do if I have an accident?
If the situation or legislation calls for the arrival of the police or emergency services, call them first. Then contact our customer line. You will need to fill out an accident report at the scene or request a protocol from the police.
Is the car insured or do I need to buy insurance?
Yes, all our cars have accident insurance with participation of CZK 10,000 and, of course, compulsory liability. In the event of fault, you pay an amount equal to the amount of the co-payment or less (depending on the amount of the damage), but not less. The price of insurance is already included in the price of the car rental that you see in the application.
