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Where can I find my car keys and available documents?
Our cars are fully controlled via the app, with which you can unlock and lock your car. However, in the passenger compartment you will find a card for charging the car in our charging station, as well as a green card and a copy of the technical license.
I need to recharge the car along the way, how do I do it?
Drive to the nearest EV charging station and follow the instructions on the stand. The recharge in this case is paid by you. If you are moving in your municipality, you can use the parent charging station, the loan will not be interrupted or terminated and recharging in this case is free of charge.
I will not be able to return the car in time, what should I do?
Please contact our customer hotline immediately, late returns may affect bookings after you. We reserve the right to apply a contractual penalty for later returns.
Can I transport animals in the car?
Yes, in the car it is possible to transport pets in the corresponding transport box. If the interior of the car is polluted, we reserve the right to apply a contractual penalty and demand compensation from the client.
Can I smoke and eat in the car?
Smoking, including electronic cigarettes, is prohibited in the car. If the interior of the vehicle is polluted, we reserve the right to apply a contractual penalty and demand compensation from the client. Please behave with the utmost respect in the car, so that the customer after you can enjoy its comfort.
Can I drive abroad?
Yes, you can travel anywhere in the EU with your car, but it is essential that you inform us at least 3 working days in advance by email: info@peoplecar.eu. We will issue you an authorization to exit the vehicle abroad, which must be stored in the vehicle in case of official inspection. Furthermore, it is your duty to comply with the applicable highway usage rates of that state, at your expense.
Can I take the car on the highway?
Yes, within the Czech Republic, electric cars are exempt from the highway sign, so you don't have to worry about anything.
Can someone else drive the car other than the person making the reservation?
No, the car can only be driven by a registered Peoplecar user on whom the reservation is made.
Is there a limit on how far I can drive the car?
No, you have unlimited raid as part of a paid reservation.
